Cancellation Policies

This policy applies to classes, workshop and special events that require you to register through the website.


Students are allowed to cancel any class without penalty up to 6 hours prior to the beginning of that class.  As an example, for a 6 pm class you must cancel your reservation by noon of the same day.  If you fail to cancel in the appropriate time the following actions will occur.


** Studieaux Heaux keeps classes on the schedule even if there is only 1 student signed up.  This is for your benefit, and to keep continuity in the schedule.  Canceling late or No-Showing a class, especially if you are the only one signed up puts a huge burden on the instructors.  If the class is full, and you Late Cancel or No-Show remember that someone else could have taken your slot.  Kindness and a little extra preparedness helps everyone.


Class Passes and 1 Time Drop In's

  1. Failure to cancel before the 6 hour cutoff will forfeit that class pass.
  2. If you DO cancel before the 6 hour cutoff, that class will be added back to your account.


Unlimited Monthly Membership

  1. Failure to cancel before the 6 hour cutoff is discouraged, but not specifically penalized for Monthly Members. 
  2. Monthly Memberships will be charged $10 every time they No Cancel/No Show.  This will be an automatic charge and is not something that staff can control or refund.


Private Parties

  1. Please arrive on time. Parties will start and end promptly. Instructors are unable to prolong your party if members are late.
  2. We require a 50% non-refundable deposit at the time of booking. The remaining balance is due 3 days prior to the party. Our studio will contact you directly to process your second payment. Parties paid in full are 100% non-refundable unless rescheduled 3 days in advance.
  3. No shows and parties that are more than 15 min late for any reason will not be refunded or rescheduled, no exceptions.


Private Training

  1. Please arrive on time. Private Training Sessions will start and end promptly. Instructors are unable to prolong your session if you are late.
  2. No shows and students that are more than 15 min late for any reason will not be refunded or rescheduled, no exceptions.